Shipping policy

Effective Date: January 7, 2025

At FabCiteIno, we strive to provide a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the shipping options, processing times, and delivery terms for your orders. By making a purchase through our website https://fabciteino.com, you agree to the terms specified below.

1. Shipping Methods and Costs

We offer various shipping methods to accommodate different needs. Shipping costs are calculated during the checkout process based on the shipping method selected and the destination address.

Domestic Shipping (U.S.)

- - Standard Shipping: Typically delivered within 5-7 business days.
  - Expedited Shipping: Typically delivered within 2-3 business days.
  - Overnight Shipping: Delivered by the next business day.
  - Shipping costs will be automatically calculated at checkout based on the weight of your order, destination, and the shipping method you choose.

International Shipping

We offer international shipping to select countries. Shipping costs for international orders will be calculated during checkout. Delivery times vary depending on the destination country, but international orders typically arrive within 7-21 business days.

- - International customers are responsible for any customs duties, taxes, or import fees that may apply. These fees are charged by your local customs office and are not included in the shipping cost.
  - If you are unsure about any potential fees, we recommend contacting your local customs office before placing an order.

2. Order Processing Time

- - Order Processing: After receiving your order, we will process it within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 3:00 PM (PST) will be processed on the following business day.
  - Order Confirmation: After placing your order, you will receive an order confirmation email. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.
  - Backordered Items: In rare cases, if an item is out of stock or on backorder, we will notify you with an estimated shipping date. You can choose to wait for the restock, request a partial shipment, or cancel the order for a full refund.

3. Shipping Time

- - Domestic Orders:
    - Standard Shipping: Typically delivered within 5-7 business days from the shipping date.
    - Expedited Shipping: Typically delivered within 2-3 business days from the shipping date.
    - Overnight Shipping: Delivered the next business day if placed by 3:00 PM (PST).
  - International Orders: Delivery times vary based on the destination, but orders typically arrive within 7-21 business days from the shipping date. Delays may occur due to customs processing.
  - Note: Delivery times are estimates and are not guaranteed. Delays can occur due to factors outside of our control, such as weather, carrier issues, or customs delays for international shipments.

4. Tracking Your Order

Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

- - Tracking Information: If your shipment has not updated within 24-48 hours after you receive the tracking number, please allow additional time for the tracking details to be processed by the carrier.

5. Shipping Restrictions

- - P.O. Boxes: We do not currently ship to P.O. Boxes. Please ensure that you provide a valid, physical shipping address when placing your order.
  - Restricted Areas: Some products may be restricted from being shipped to certain locations due to size, weight, or legal regulations. If an item cannot be shipped to your location, we will notify you and assist with an alternative solution.

6. Order Delays

- - Delays Due to Weather or Carrier Issues: While we make every effort to ship your order promptly, delivery may be delayed due to extreme weather, natural disasters, or carrier delays. Unfortunately, we cannot be held responsible for such delays.
  - Holidays: During peak seasons, such as holidays, shipping times may be extended. We recommend placing your order well in advance to avoid delays.

7. Shipping Fees

Shipping fees are calculated at checkout based on the size and weight of your order, the shipping method you select, and the destination address. The following general shipping fees apply:

- - Standard Shipping: Starts from $5.99 for U.S. orders.
  - Expedited Shipping: Starts from $15.99 for U.S. orders.
  - Overnight Shipping: Starts from $30.00 for U.S. orders.
  - International Shipping: Fees will be calculated at checkout based on the destination.

8. Customs, Duties, and Taxes (For International Orders)

- - Customs Duties & Taxes: International shipments may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are the responsibility of the customer and are not included in the cost of shipping.
  - Customs Delays: In some cases, customs processing may cause delays in delivery. Unfortunately, we have no control over customs clearance times.

9. Lost or Damaged Items

- - Lost Shipments: If your order is lost in transit, please contact us immediately at info@fabciteino.com or (775) 849-2864. We will assist in investigating the issue with the carrier and arrange a replacement or refund if necessary.
  - Damaged Shipments: If your order arrives damaged, please notify us within 7 days of receiving your package. We may ask for photos of the damaged goods and packaging to facilitate a claim with the carrier. We will work with you to arrange a replacement or refund.

10. Address Accuracy

- - Correct Shipping Information: Please double-check your shipping address when placing your order. We are not responsible for delays or issues arising from incorrect or incomplete shipping addresses. If you notice an error in your address after placing the order, contact us immediately at info@fabciteino.com to update your details.
  - Undeliverable Addresses: If a shipment is returned due to an incorrect or undeliverable address, we will notify you and charge you for the cost of reshipping the order.

11. Contact Us

If you have any questions regarding our shipping policies, or if you need assistance with your order, please feel free to contact our customer service team:

- - Email: info@fabciteino.com
  - Phone: (775) 849-2864
  - Address: 375 McClellan Dr, Washoe Valley, Nevada (NV), 89704
  - Website: https://fabciteino.com