Sales Policy

Effective Date: January 7, 2025

At FabCiteIno, we are committed to providing high-quality musical instruments and accessories at competitive prices. This Sales Policy outlines the terms and conditions that govern your purchases from our website https://fabciteino.com. By placing an order with us, you agree to the following terms.

1. Pricing and Payment

  • Product Pricing: All prices listed on our website are in USD and are subject to change without prior notice. Prices are accurate as of the time of publication, but we reserve the right to correct any errors in pricing. Any changes to product pricing will be reflected at the time of checkout.

  • Payment Methods: We accept various payment methods, including:

    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure online payment methods available at checkout.

  • Sales Tax: Sales tax will be applied to orders where required by law. The tax rate depends on the shipping address and is calculated during the checkout process.

  • Order Confirmation: After placing an order, you will receive an order confirmation email detailing your purchase. This email does not constitute an acceptance of your order, but rather an acknowledgment of your order submission. Your order will be processed upon receipt of payment, and you will receive a separate email once your order has been shipped.

2. Order Processing

  • Order Review: All orders are subject to review and approval. We reserve the right to refuse or cancel any order at our discretion, including orders that are flagged for potential fraud, incorrect billing information, or unavailable stock.

  • Stock Availability: While we strive to maintain accurate stock levels, there may be instances where an item becomes unavailable after your order is placed. If this occurs, we will notify you immediately and offer a refund, exchange, or delay notification for restocking.

  • Backorders: If an item is on backorder, we will notify you and provide an estimated restock date. You can choose to wait for the item, select a different product, or cancel the order for a full refund.

3. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods based on your location and the size of your order. Shipping costs are calculated at checkout and are based on the shipping method selected and the delivery address.

  • Processing Time: Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). Once processed, your order will be shipped according to the selected shipping method.

  • Shipping Time: Shipping times vary based on the shipping method and destination. Estimated delivery times will be provided at checkout.

  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can track the progress of your shipment on the carrier’s website.

  • International Orders: We offer international shipping to select countries. Please note that international shipments may be subject to customs fees, taxes, and duties, which are the responsibility of the customer.

  • Shipping Restrictions: Certain products may not be available for shipping to all regions due to size, weight, or legal restrictions. If an item cannot be shipped to your location, we will notify you and work with you to resolve the issue.

4. Returns and Exchanges

  • Return Policy: We offer a 30-day return policy for most products, subject to the terms outlined in our Refund and Returns Policy. Please refer to our return policy for detailed instructions on how to return an item.

  • Exchanges: If you would like to exchange an item, please follow the instructions in our Refund and Returns Policy. Exchanges are subject to product availability. Any price difference between the exchanged items may result in a charge or refund, depending on the situation.

  • Restocking Fees: In some cases, a restocking fee may apply to returns. This will be communicated to you before you process your return.

5. Order Cancellations

  • Cancellations Before Shipment: You may cancel your order before it has been shipped by contacting our customer support team at info@fabciteino.com or by calling (775) 849-2864. If the cancellation is processed before shipment, you will receive a full refund.

  • Cancellations After Shipment: Once an order has been shipped, it cannot be canceled. You will need to follow our Refund and Returns Policy for returns or exchanges.

6. Sales Restrictions

  • Product Availability: Products are available for purchase only in the quantities specified on our website. We reserve the right to limit quantities, especially on high-demand products.

  • Resale Restrictions: Products purchased from FabCiteIno are for personal use only. Reselling of products purchased from our website is strictly prohibited unless otherwise authorized by us.

7. Promotions and Discounts

  • Discounts: From time to time, we may offer promotions, discounts, or sales. These discounts are subject to specific terms and conditions and may be limited in time or quantity. Discounts cannot be combined unless explicitly stated.

  • Promo Codes: If you have a promo code, you can enter it at checkout. Please note that promo codes are often time-sensitive and subject to specific terms, including exclusions on certain products. We are not responsible for expired or invalid promo codes.

8. Limitation of Liability

We are committed to providing quality products and customer service. However, in no event shall FabCiteIno be held liable for any indirect, special, incidental, or consequential damages resulting from the use of our products or the inability to use our website. Our liability is limited to the total amount paid for the product in question.

9. Customer Support

If you have any questions or concerns regarding your order or this Sales Policy, please contact our customer support team:

Effective Date: January 7, 2025

By purchasing from FabCiteIno, you acknowledge and agree to the terms outlined in this Sales Policy.